OnePlus e carte di credito: dichiarazione ufficiale dell’azienda

OnePlus e carte di credito: dichiarazione ufficiale dell’azienda dopo che in questi giorni la storia tenuto banco e ha coinvolto molti suoi utenti

La voce ha cominciato a circolare su twitter e facebook nei giorni scorsi ed è poi esplosa senza controllo: alcuni di coloro che hanno fatto acquisti con carte di credito sul sito di OnePlus dichiaravano di aver notato tentativi di uso fraudolento della loro carta di credito.

Non è stato difficile, dopo un po’ di segnalazione, ricostruire la vicenda: i server del sito cinese sarebbero stati violati e i dati delle carte di credito compromessi. Questa la teoria di molti siti e dei social network, a cui ha risposto OnePlus.

OnePlus e carte di credito: il posto ufficiale

At OnePlus, we take information privacy extremely seriously. Over the weekend, members of the OnePlus community reported cases of unknown credit card transactions occurring on their credit cards post purchase from We immediately began to investigate as a matter of urgency, and will keep you updated. This FAQ document will be updated to address questions raised.

  • Who might be affected?
The reports have come from some customers who made credit card payments directly on (without involving a third party such as PayPal). We are investigating each report.​
  • Is my credit card info stored on
No. Your card info is never processed or saved on our website – it is sent directly to our PCI-DSS-compliant payment processing partner over an encrypted connection, and processed on their secure servers.​
  • What about the “save this card for future transactions” feature?
If you checked the “save this card for future transactions” while making a payment, all this means is that our payment processing partner encrypted and securely stored your card info and sent us a few digits (for identification purposes; see image below), plus a “token” – a string of symbols that represents your card. This token is stored in our system, but it’s impossible for us to decrypt it and access your card info. Next time you make a payment at, this token will be recognized by our payment processing partner, who then fetches your original card info from their secure vault and uses it for payment processing.
  • Is affected by the Magento bug?
Source: was initially built on the Magento eCommerce platform. However, since 2014 we have been re-building the entire website with custom code, and credit card payments were never implemented in Magento’s payment module at all. So no, we shouldn’t be affected.​

  • What about the forum cases?
Payment fraud is a perennial concern with all online payments. If you notice suspicious charges in your card statement, contact your bank immediately so they can reverse the payment. Our website is HTTPS encrypted, so it’s very difficult to intercept traffic and inject malicious code, however we are conducting a complete audit.​
  • What can I do?
If you suspect that your credit card info has been compromised, please check your card statement and contact your bank to resolve any suspicious charges. They will help you initiate a chargeback and prevent any financial loss.​
  • What next?
This is an ongoing investigation. We are working with our third-party providers, and will update you on our findings as they surface. Information security is a very serious topic, and it has always been one of our top priorities. If you have any suggestions or comments, please send them to​
We would like to thank the community for bringing the issue to our notice.

OnePlus e carta di credito: chi rischia?

Non è difficile leggere tra le righe: OnePlus non ha ancora una spiegazione ufficiale e sta investigando, ma sembra chiaro che il problema riguarda i pagamenti diretti e non quelli effettuati attraverso PayPal. Questo dovrebbe essere un insegnamento per il futuro…

Attendiamo sviluppi!

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